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JULY 2020 - Volume: 95 - Pages: 353
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Quality has become one of the most important consumer decision factors for product and service selection. The phenomenon is widespread, regardless of whether the consumer is an individual, an industrial organization, a retail store, a bank or financial institution, etc. Consequently, understanding and improving quality are key factors leading to business success, growth and improved competitiveness.
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© Engineering Journal Dyna 2006 - Publicaciones Dyna, S.L
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