REVISTA DYNA MANAGEMENT

Key words:

Kanban Maturity Model, agilidad de negocio, expectativas de clientes, eficiencia del flujo de trabajo, propósito de negocio, cultura de empresa, business agility, customer expectations, workflow efficiency, business purpose, company culture

Article type:

COLABORACIÓN / COLLABORATION

Section:

COLLABORATIONS

ABSTRACT:
The Kanban Maturity Model is a guide for organizations interested in increasing their project and service management agility, delivering on customer expectations and achieving better business outcomes.
This article describes the model’s levels of organizational maturity as well as how project management at an industrial company evolves through them. It provides real world examples from Basque companies who are using Kanban.
In addition, the authors suggest appropriate criteria for selecting an adequate tool for managing workflow.

Keywords: Kanban Maturity Model, business agility, customer expectations, workflow efficiency, business purpose, company culture