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Best practices

23
Mar
2015

WHEN THE "MINOR DETAILS" BECOME THE KEY TO IMPROVING CUSTOMER SATISFACTION, LESSONS LEARNED

Best Practices

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5 points

 1  Votes

Sometimes, when the client focus is not sharp and you look at the processes from within and not from the outside, can occur, as happened to ITP, which problems or issues that at first sight appear to be less complex are the most problematic. Organizations with large technological challenges ahead, can fall into the error of despise or pay less attention to the more straightforward aspects or trivial, the "Small Details"

More information:

http://www.revistadyna.com/documentos/buenaspracticas/20150323_itp_english_bbln.pdf

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